1. Order Processing
Andrew Rumore Commerce LLC processes orders placed through rumorehome.com for smart home products and household appliances.
Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays. Processing times may vary depending on product availability, order volume, and additional verification requirements.
Orders are not considered shipped until they have been handed over to the shipping carrier.
2. Shipping Destinations
We offer shipping within the United States and to selected international destinations.
Available shipping destinations, delivery options, and applicable charges will be displayed during checkout. Shipping availability may vary depending on the product and destination.
We reserve the right to restrict shipping to locations where delivery is unavailable or prohibited by applicable laws or carrier requirements.
3. Shipping Fees
Shipping fees are calculated based on factors such as the destination, package weight, dimensions, shipping method, and applicable delivery surcharges.
Any shipping charges applicable to an order will be displayed during checkout before payment is completed.
Unless expressly stated otherwise, customers are responsible for the shipping charges presented at checkout.
4. Estimated Delivery Times
Delivery estimates depend on the shipping destination, selected shipping method, carrier operations, customs procedures, and other circumstances beyond our control.
For reference, estimated transit times after dispatch may be as follows:
- United States: Approximately 3–10 business days.
- International Destinations: Approximately 7–20 business days.
These timeframes are estimates only and are not guaranteed. Actual delivery times may be longer during peak seasons, severe weather, customs inspections, or other unexpected disruptions.
5. Order Tracking
Where tracking services are available, tracking information will be provided after an order has been dispatched.
Customers may use the tracking information to monitor shipment progress. Tracking updates may take some time to appear after the carrier receives the package.
If tracking information is unavailable or appears not to update, please contact us for assistance.
6. International Customs, Duties, and Taxes
International shipments may be subject to import duties, customs fees, value-added taxes, or other charges imposed by the destination country.
Unless otherwise stated during checkout or required by applicable law, customers are responsible for applicable import charges assessed by the destination authorities.
Customs clearance procedures may cause delays that are outside our control. Customers are encouraged to review local import requirements before placing an international order.
7. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
If you discover an error in your shipping address, contact us as soon as possible at info@rumorehome.com. We will attempt to correct the information before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.
Additional charges may apply if a carrier requires address correction, redelivery, or reshipment due to inaccurate or incomplete information.
8. Delayed, Lost, or Damaged Shipments
Although we work to support reliable order fulfillment, delivery delays may occur because of carrier disruptions, weather conditions, customs inspections, or other circumstances beyond our reasonable control.
If your shipment appears lost, has been significantly delayed, or arrives damaged, please contact us with your order number and any relevant supporting information.
We will review the circumstances and work with the shipping carrier where appropriate to determine the next steps.
9. Delivery Attempts and Undeliverable Packages
Customers should ensure that someone is available to receive a shipment when required by the carrier.
Packages may be returned to the sender if the address is incorrect, delivery attempts are unsuccessful, or the shipment is refused or unclaimed.
If a package is returned to us, we will contact the customer when contact information is available to discuss the available options. Additional shipping charges may apply to reshipment where permitted by applicable law.
10. Contact Information
For shipping questions or assistance with an order, please contact:
Andrew Rumore Commerce LLC
Address: 2301 Edenborn Ave Unit 112, Metairie, LA 70001
Email: info@rumorehome.com
Phone: +1 5049432866
Website: rumorehome.com