1. Return Eligibility
Andrew Rumore Commerce LLC aims to provide customers with a straightforward return and refund process for purchases made through rumorehome.com.
Eligible products may be returned within 30 days of delivery, provided the items meet the conditions described in this policy.
To qualify for a return, products should generally be unused, in their original condition, and accompanied by their original packaging, accessories, manuals, and other included components.
Certain products may be ineligible for return due to hygiene, safety, customization, or other legitimate restrictions, subject to applicable consumer protection laws.
2. Items Not Eligible for Return
Returns may be declined for products that:
- Have been used, damaged, altered, or improperly handled by the customer.
- Are missing essential components, accessories, or original packaging where these are necessary to assess the returned product.
- Show signs of installation, misuse, or damage that materially affects their resale condition.
- Are identified as non-returnable at the time of purchase, where permitted by applicable law.
This section does not limit any mandatory consumer rights relating to defective, damaged, incorrectly supplied, or nonconforming products.
3. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from the product ordered, please contact us within 7 days of delivery.
Please provide your order number, a description of the issue, and clear photographs or videos where appropriate.
After reviewing the information, we will explain the available resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.
For confirmed defective, damaged, or incorrectly supplied items, we will cover reasonable return shipping costs or provide an appropriate return arrangement.
4. Returns for Non-Quality Reasons
If you wish to return an eligible product for a reason unrelated to a product defect or fulfillment error, such as a change of mind, you are responsible for the return shipping costs.
Products must meet the return eligibility conditions stated in this policy. We recommend contacting us before sending any item back so that we can provide the appropriate return instructions.
Original shipping fees, duties, taxes, and other charges may be non-refundable where permitted by applicable law.
5. How to Request a Return
To request a return, please email info@rumorehome.com with the following information:
- Your order number.
- The name of the product you wish to return.
- The reason for the return.
- Relevant photographs or other supporting information, if applicable.
Please wait for return instructions before shipping any product back. Returns sent to an unapproved address may experience processing delays.
Customers should package returned products securely and retain the return tracking number until the return has been resolved.
6. Refund Processing
Once an authorized return has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method used for the purchase.
We generally initiate approved refunds within 3–5 business days after the returned product has been received and inspected. The time required for the funds to appear in your account depends on your payment provider or financial institution.
If a refund has not appeared after a reasonable processing period, please contact us with your order details.
7. Exchanges and Replacements
If you receive a defective, damaged, or incorrect product, contact us to discuss an appropriate replacement or other available resolution.
Replacement availability depends on product inventory and the circumstances of the request. If a replacement cannot be provided, an alternative remedy may be offered in accordance with applicable law.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order has been processed for dispatch. Once an order has shipped, cancellation may no longer be possible, and the standard return procedure may apply.
Nothing in this section limits cancellation rights provided by applicable law.
9. Refund Exceptions and Consumer Rights
We reserve the right to assess returned products before approving a refund, subject to applicable law.
We will not deny a legally required remedy solely because a product has been opened or inspected where such inspection is permitted under applicable consumer protection laws.
Nothing in this policy excludes or restricts statutory consumer rights that cannot legally be waived.
10. Contact Information
For return or refund assistance, please contact:
Andrew Rumore Commerce LLC
Address: 2301 Edenborn Ave Unit 112, Metairie, LA 70001
Email: info@rumorehome.com
Phone: +1 5049432866
Website: rumorehome.com